1. Order Processing
Orders placed through maxauto.asia are processed by MAXAUTO ASIA SDN. BHD. within 1-3 business days, excluding weekends and public holidays.
2. Delivery Method and Timeline
We use standard courier delivery for automotive and motorcycle parts and accessories. Estimated delivery is usually 3-5 business days after dispatch, subject to courier route, address accuracy, peak season, and external delays.
3. Product Handling During Delivery
Parts and accessories may require protective packaging. Customers should inspect parcels and confirm item quantity and fitment details before installation.
4. Tracking
Where tracking is available, tracking details will be provided after dispatch or upon request.
5. Address and Delivery Issues
Customers must provide complete delivery details. MAXAUTO ASIA SDN. BHD. is not responsible for failed delivery or extra charges caused by incorrect customer-provided address information.
6. Delayed Parcels
If a parcel is delayed beyond the estimated delivery period, contact maxautoasia@outlook.com, (+60) 11-1326 9031. We will assist with courier checking where possible.